Application Engineer L2 (FTE) - Gurgaon

12/03/2015 13:45

Experience required: 3+ yrs in IVR Application development (either on MPS 1000 or Avaya Red (AEP)
Education: Any Graduate
Location: Gurgaon
Type of opening : Permanent

Position will require working in shifts (Morning, Evening and Night) to support 24*7 operations.

Job Descripton:

  • Good Programming skills in C++ / C# / Java
  • Any experience with speech platforms would be an added plus.
  • Experience of working with JSB and Web Services.
  • Experience with delivery with virtual teams.
  • Experience in Developing new IVR flows and applications as well as maintain existing flows and applications for Nortel IVR MPS 1000 or Avaya Red (AEP)


Key result / decision areas (outcomes)

  • This is a L2 level opening
  • Develop new IVR flows and applications as well as maintain existing flows and applications for Nortel IVR MPS 1000/ Avaya Red (AEP)
  • Troubleshoot and resolve issues that arise in the IVR applications and flows
  • Create call flows in accordance with agreed business requirements.
  • Requirements gathering / analysis to design successful voice applications
  • Provide implementation and operation alongside other internal Nortel IVR Engineers and 3rd party vendors performing IVR development.
  • Analyzing usability survey data
  • Analyzing and tuning voice applications
  • Assist in both high and low level application designs. 

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