Senior Technical Consultant - CISCO Voice - Bangalore

05/01/2015 13:25

Job Description


  • Technical Operational Role: Maintain Cisco Voice Based equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.  
  • Technical Consultancy Role : Ability to handle Tecnhical Architect / Solution Consultant role for small to meduim scale Cisco Voice deployment projects.
  • Top & Major Incident , 
  • Problem Cases, 
  • Change & Operation Project Management
  • Patch & Release  Management
  • Capacity Management
  • Knowledge management (KEDB)
  • High Level and Low Level Design Document preperation capability as part of Solution Consultant / Technical Architect engagements for Global Projects.
  • Documentation and Reporting
  • Getting resolution from  Third parties, Vendors and suppliers for fault
  • Effective handling of Technical Escalation
  • Ensure Service Delivery as per agreed SOW / SLA
  • Troubleshoot High Severity incidents, problem  & provide proper RFO/ RCA, Root cause analysis and Preventive maintenance, Participate in Change management , assess Risk and Impact
  • Mentor & Hand hold L1 and Junior Engineering Teams  and enhance their performance


Education and Experience


  • BE/Graduation/Diploma  in either Electronics or  Telecom
  • CCVP ,CCIE-Voice_Lab certified (optional) , ITILV3 Foundation (optional)
  • Language proficiency must on following languages
  • English – Proficient
  • 4 years + relevant exp.



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