Senior Technical Consultant - CISCO Voice - Bangalore (French Language)
- Technical Operational Role: Maintain Cisco Voice Based equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
- Technical Consultancy Role : Ability to handle Tecnhical Architect / Solution Consultant role for small to meduim scale Cisco Voice deployment projects.
- Top & Major Incident ,
- Problem Cases,
- Change & Operation Project Management
- Patch & Release Management
- Capacity Management
- Knowledge management (KEDB)
- High Level and Low Level Design Document preperation capability as part of Solution Consultant / Technical Architect engagements for Global Projects.
- Documentation and Reporting
- Getting resolution from Third parties, Vendors and suppliers for fault
- Effective handling of Technical Escalation
- Ensure Service Delivery as per agreed SOW / SLA
- Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA, Root cause analysis and Preventive maintenance, Participate in Change management , assess Risk and Impact
- Mentor & Hand hold L1 and Junior Engineering Teams and enhance their performance
Education and Experience
- BE/Graduation/Diploma in either Electronics or Telecom
- CCVP ,CCIE-Voice_Lab certified (optional) , ITILV3 Foundation (optional)
- Language proficiency must on following languages
- English – Proficient
- French language – Elementary
- 4 years + relevant exp.